WhatsApp Customer Service
A secure workspace for customer care.
Platform access is protected by server-side permissions. Platform Admin accounts require a second authentication step.
Tenant and role scope always comes from your authenticated session.
Secure session
Checking your session…
Welcome back
Sign in
Use the email and password assigned to your account.
Account setup
Choose your password
Use at least 12 characters. This link works only once.
Platform Admin security
Set up your authenticator
Add this account manually in a TOTP authenticator, then enter the current six-digit code.
Secret
Provisioning URI
Second step
Enter your authenticator code
Use a recovery code
One-time recovery
Save your recovery codes
Each code works once. They will not be shown again.
Authenticated workspace
Customer conversations
Conversation workspace
Select a conversation
Tenant knowledge
Knowledge draft
One Markdown document for your business. Only a successfully indexed and activated version can be used for answers.
A newer draft was saved. Your changes have not overwritten it. Reload the latest draft, then merge your unsaved copy manually.
Preview
HTML is shown as text. Images are not loaded. Only web and email links are clickable; web links open a new tab.
Your unsaved copy
Copy changes from here into the latest draft above. This copy is kept only in this page and is cleared on sign-out or reload.
Publication history
Immutable snapshots are retained for reference. Rollback is not available.
Version snapshot
Safe preview
Platform administration
Global AI configuration
One current configuration controls future AI executions. Changes do not rewrite earlier messages or retain prompt history.
Platform administration
Global knowledge configuration
Immutable revisions control future publishing and retrieval. Index-affecting changes rebuild each tenant's active published snapshot without publishing its draft.
Tenant rollout
| Tenant | State | Active knowledge | Replacement | Action |
|---|
Platform administration
Tenants
Onboard businesses, maintain their configuration, and check activation prerequisites.
Create tenant & invite Business Admin
Creates a Setup tenant and its first administrator invitation together. No tenant can be activated before every prerequisite passes.
Invite or reissue an existing tenant's initial administrator
| Tenant | Status | Timezone | Business Admin | Action |
|---|
Activation readiness
WABA integration
Conversation history uses this mapping, so its identifiers cannot be changed. You can still rotate the credential reference below.
Tenant administration
Team
Invite, assign roles, reset passwords, or deactivate Supervisors and Customer Service Agents.
| Name | Role | Status | Actions |
|---|
Tenant administration
Business hours & settings
These hours describe human availability. AI service remains available around the clock for active tenants.
Weekly hours are not configured yet. Save all seven days, including the days you are closed.
Exception dates
An exception replaces the entire weekly schedule for that local date. Remove it to use the weekly hours again.
| Local date | Override hours | Actions |
|---|
Administration
Audit log
Tenant events use that tenant's current timezone. Platform-only events use UTC.
| Local time & timezone | Actor | Action | Target | Result |
|---|
Your operational workspace arrives in a later phase. This role cannot administer tenant users or settings.